While you can automate sending reminders or invoice emails on Halaxy, you can also send a one-off email or SMS to a patient anytime. SMS and email are fully integrated so you can do all your patient communication within the Halaxy platform.
-
Open the patient profile.
-
Under the Contact Details section, click the patient’s email address or phone number.
-
In the pop-up, you have the following options:
-
Select a practitioner and communication template for your message.
-
Email only: You can attach a file, add a subject line, and add CC and BCC email addresses.
-
SMS only: Select whether the SMS is one-way (recipient cannot respond) or two-way (recipient can respond). To send a two-way message, you must have a dedicated number subscription.
-
-
Click Send.
To view responses from your patient, click the envelope icon on their profile to open your message history with the patient. To view all responses to two-way SMS messages, click the
speech bubble icon in the top right.
Note
Your message history displays sent and received SMS messages. Only sent emails are displayed as Halaxy cannot access your email inbox.
