Privacy Policy

Privacy policy

We respect your privacy rights and take our privacy obligations seriously. We comply with the Australian Privacy Principles under the Privacy Act 1988 (cth) ,and other privacy laws which governs the way in which organisations(such Doctor at Home) hold, use and disclose personal information(including your sensitive information).​

Our Privacy Policy can be obtained from reception or/by sending us an email at: info@doctorathome.au

Doctor @ home collects information from you for the provision of integrated healthcare services to you. This includes collecting your personal information such as your name, your full medical history and any other information which is necessary to assist our health care team in providing healthcare service that you need.​

Obtaining test results

Your personal health information and medical records are confidential, and only accessible by authorised doctor. To protect your confidentiality and to maintain the highest quality of patient care, please be advised that your results will be given out over the phone by your doctor

Medical emergency

If you have life threatening medical emergency, we advise you to call 000 ASAP, do not wait for your doctor to call you.

Billing policy

Doctor at Home is a mixed billing online medical practice; we provide bulk billing services for all the Medicare card holder(unless you have never seen anyone of our doctor before, in that case, we can not provide you tele-consultation). All patients please provide us a current Medicare card at the time of consultation and if you have Health Care Card, pension or Veterans’ Affairs card, you should also produce a current one of those. If you don’t produce a current Medicare card, we cannot provide bulk billing services. If your card is not available (missing or stolen), a consultation fee (equal to the Medicare rebate) will be charged at the time of consultation and can be claimed back from Medicare later by you.

Private billing

Fee structure is available at our website. Alternatively, you can contact us via email info@doctorathome.com.au.

If you are seeing any of the doctors with private billing, you are required to make a full payment for your consultation fee after finishing consultation. The consultation fee is variable, depending on the consultation length, complexity and treatments given.

Payment is expected at the end of each consultation. If payment cannot be made at the time of consultation, your account will incur an administration fee of $15.
Please discuss your billings with your treating doctor during the consultation.

Workers Compensation

Workers Compensation services will be charged directly to the insurance company if you have a claim number, otherwise you will need to pay at you consultation, in this case, you can claim the fees back from your Workers Compensation insurer.

Additional charges

GPs and clinical staff will advise patients of additional costs, where costs are unknown, you are encouraged to make enquires. Additional costs may include:
• Insurance papers
• Home/other visits

Need help?

Please feel free to email info@doctorathome.com.au